FAQ

FAQ

SHIPPING

PRINTS

Processing Time

Posters All orders are processed and shipped within 3-6 business days unless otherwise noted on item

Standard Shipping (UPS/USPS) Arrival times vary between 2-7 business days once the order is processed and can be dependent upon the shipping location

Emails containing tracking information will be sent when your order is shipped. If you do not receive your tracking information within 14 business days of purchasing, please contact me at keomajoy.artstudio@gmail.com

If your order has been shipped and you are experiencing a delay in receiving your order please contact UPS or USPS for more information

RETURNS

All items are final sale and are non-refundable nor exchangeable unless approved by emailing Keomajoy.artstudio@gmail.com

If approved:

Receipt or proof of purchase is required to complete your return

Exchanges (if applicable)
Only items that are defective or damaged can be replaced. If you need to exchange it for the same item, send an email to Keomajoy.artstudio@gmail.com

WHAT’S THE DIFFERENCE BETWEEN A POSTER AND CANVAS

Poster Prints Usually takes 3-5 days to ship. 

Canvas Prints are artwork on wrapped canvases that you can hang without a frame. These are shipped within 3-5 days.

COPYRIGHT AND IMAGE USE

All artwork and content produced by Keosha Lipsey/Novelmatter LLC is legally protected by U.S. & International copyright laws. Under NO circumstance is it permitted for you to use Keosha Lipseys artwork for commercial purposes, without proper and prior permission from the artist.

This includes merchandise of any kind, prints, apparel, books, advertising or any other for-profit purposes. You may not use the artist's work to represent a brand that is not affiliated with Novel Matter without written consent. You may not use the artist’s work for your own branding, including your logo, website, advertising or product packaging.

Novel Matter LLC retains the copyrights to all artwork produced by the artist, regardless of having sold the original image. Unless you have a signed contract with Keosha Lipsey/Novel Matter LLC that grants permission, you may not use an image for commercial purposes, regardless of whether or not you own the original artwork.

If you would like to share her work on social media, or a website blog post feel free, but please credit Keosha Lipsey, @Keomajoy.art, or @Novelmatter  in the caption or tagline. If you are interested in licensing, please email Keomajoy.artstudio@gmail.com with your company details and the artwork you’re interested in licensing.